POLICIES
In booking with Little Bird Wellbeing, you agree to abide by each of the policies listed on this page. These policies extend to our professional interactions both in our studio space, and by all ways of communication, including, but not limited to, verbal, email, social media direct messaging, or text messages.
BOOKING, CANCELLATION & RESCHEDULING
All booking, rescheduling, and cancellations can be managed through our booking site here. We will no longer be accommodating booking, rescheduling, or cancelations via phone or email.
You will notice that we now collect billing information at the time of booking. While we do not offer online payment for sessions at this time, now require a credit card on file to book to alleviate last-minute rescheduling, cancelations, and no-shows.
If you need to reschedule or cancel your appointment more than 24 hours in advance, you may do so. Appointments rescheduled or canceled with less than 24 hours notice are subject to fees amounting to the full session price.
no shows & Late arrivals
All no-show appointments are subject to fees amounting to the full session price. A pattern of no-shows can result in the inability to book with us in the future.
If you arrive late to your session you can expect that time to be deducted from your service, but the full session price will still be applied. Late arrivals do not result in delaying the end time of your session. In examples of gross tardiness, clients can expect their session to be treated as a no-show.
payment & refunds
We currently accept cash or Venmo payments for all sessions, experiences, and add-ons. Please come prepared to complete payment at the end of your session. You will notice that we keep a credit card on file at the time of booking. This information will only be used in the event of a late rescheduling, cancellation, or no-show.
Gift cards and season passes can be purchased online here. Both of these offerings are non-transferable, non-refundable, non-exchangeable and not valid for cash.
pricing
All pricing can be found on our Offerings page, or directly on our booking site. Pricing is subject to change, so please familiarize yourself with our pricing regularly.
guests
We are happy to welcome your guests such as; service animals, children, babies on a case-by-case basis. We do require prior notice and acceptance if you are planning on bringing a guest to your session.
FOOD & BEverage
Please feel free to bring along water to stay hydrated before and after your session. For the safety of our other clients, we kindly ask that you leave all other outside food and drink at home.
COMFORT, SAFETY & BEHAVIOR
The comfort of our clients and practitioners is our true priority. If you are experiencing discomfort of any kind, please alert us immediately.
We acknowledge that bodywork can make some feel nervous or vulnerable. We encourage clients to undress only to their own level of comfort during a session.
We work to cultivate a judgment-free environment where bodywork is viewed as therapy. No need to worry about the small stuff like body hair, skin appearance, or any other aesthetic concerns. Our focus is to help you heal.
We work to provide a clean, calm, and safe environment for all our clients. In order to do this we ask that you behave in a quiet, calm, and respectful manner when you are in our space.
Some things to keep in mind when you are a client or guest in our space:
Verbal or sexual harassment of ANY kind will not be tolerated. This includes, but is not limited to; sexually suggestive or implied language or touch, inappropriate violation of personal or professional boundaries, or harmful or hateful speech. Violators of this policy will be asked to leave and not return.
If any of our team members feel fearful, threatened, or unsafe based on client behavior the session will immediately be stopped, the client will be informed of their violation, and they will be asked to leave immediately. In the event that a policy violation has been realized upon later reflection or realization, the client may be notified in writing following the incident of inappropriate behavior.
To ensure the safety of our clients we have listed our code of ethics below:
All massage therapists/practitioners shall:
1. Demonstrate commitment to provide the highest quality massage therapy/bodywork to those who seek their professional service.
2. Acknowledge the inherent worth and individuality of each person by not discriminating or behaving in any prejudicial manner with clients and/or colleagues.
3. Demonstrate professional excellence through regular self-assessment of strengths, limitations and effectiveness by continued education and training.
4. Acknowledge the confidential nature of the professional relationship with clients and respect each client’s right to privacy within the constraints of the law.
5. Project a professional image and uphold the highest standards of professionalism.
6. Accept responsibility to do no harm to the physical, mental and emotional well-being of self, clients and associates.
7. Conduct all business and professional activities within their scope of practice and all applicable legal and regulatory requirements.
8. Refrain from engaging in any sexual conduct or sexual activities involving their clients in the course of a massage therapy session.
9. Be truthful in advertising and marketing, and refrain from misrepresenting his or her services, charges for services, credentials, training, experience, ability or results.
10. Refrain from engaging in any activity which would violate confidentiality commitments and/or proprietary rights of AMTA or any other person or organization.
HIPPA
Little Bird Wellbeing is HIPPA compliant. This covers our time spent together during a session and extends to any information gathered at the time of booking.